Terms & Conditions of Thai Travel Co.

Thai Travel Co. logo with tagline 'People. Places. Purpose.' on dark blue background – official brand image
These terms and conditions govern your access to our website and the travel services we offer. By using our platform or booking with us, you acknowledge and accept these terms in full.

Understand the Basics

Legal Entity: Thai Travel Store Company Limited

Trading Name: Thai Travel Co.

Company Registration Number: 0835564004372

Registered Address: 190/64 Chalongsuk Village, Pracha Uthit 1 Road, Moo 5, Ratsada Sub-district, Mueang Phuket District, Phuket Province, Thailand 83000

Email: hello@thaitravelco.com

Website: www.thaitravelco.com

By using our services or booking any travel products, you agree to be legally bound by these Terms & Conditions.

  • Definitions

    In these Terms and Conditions, 'we', 'us', or 'our' refers to the website owner.
  • Scope of Application

    These Terms and Conditions apply to all users of the website.
  • Agreement

    These Terms and Conditions constitute a legally binding agreement between you and the website owner.
  • Acceptance

    By using the website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Your Responsibilities
As a user, you agree to provide accurate information, comply with all applicable laws, and use our website ethically and responsibly.
  • Accurate Information
    You must provide truthful and complete information when booking or making inquiries.
  • Legal Compliance
    You are responsible for meeting all legal requirements relevant to your travel.
  • Ethical Use
    You agree to use our services responsibly and with respect for our team and fellow travelers.
  • Respect for Others
    Disruptive, abusive, or harassing behavior is not tolerated and may result in service refusal.
Our Services
This section provides details about the services we offer, their availability, and any limitations that may apply.
  • Tailor-made Travel Itineraries
    Designed around your interests, budget, and pace.
  • Accommodation Bookings
    From boutique hotels to premium resorts.
  • Private & Small-Group Tours
    Led by experienced, licensed guides.
  • Transfers & Local Transport
    Airport pickups, intercity routes, and private drivers.
Pricing & Payments
Learn about our pricing structure, accepted payment methods, and our policies regarding refunds and cancellations for our services.
  • Pricing & Payments
    • All prices are in Thai Baht (THB) and include VAT unless otherwise noted.
    • Prices are dynamic and may fluctuate based on supplier availability or seasonal demand.
  • Accepted Payment Methods:
    • Credit & Debit Card (via Stripe)
    • WISE transfer
    • Bank Transfer
    • PromptPay QR Code
    • Payoneer (B2B Only)
  • Cancellation Policy
    • 60+ days before travel: 100% refund
    • 30–59 days: 50% refund
    • Less than 30 days: Non-refundable
    • All cancellations must be made in writing and acknowledged by us.
  • Refund Process:
    Refunds (if applicable) will be returned via the original payment method within 21 business days.
Travel Insurance & Liability
  • Thai Travel Co. is not liable for damages, losses, or delays due to weather, illness, political unrest, force majeure events, or third-party providers.
  • We strongly recommend purchasing comprehensive travel insurance before departure.
Force Majeure

In cases of natural disasters, pandemics, government actions, or any unforeseeable circumstances beyond our control, we will attempt to reschedule or rebook your services where possible. Refunds are subject to partner terms and are not guaranteed.

Entry & Visa Requirements

It is your responsibility to ensure you meet all immigration and health requirements for entry into Thailand. Thai Travel Co. is not responsible for denied entry or missed travel due to incomplete documentation.You can find out more at the Thailand Immigration Bureau Website

Privacy & Data Use
We are committed to protecting your personal data in line with Thailand’s PDPA and the EU’s GDPR. For more details, see our Privacy Policy.

You have the right to access, modify, or delete your data at any time.

Intellectual Property

All content, logos, and materials on our website are the property of Thai Travel Store Co. Ltd. and may not be reproduced or used commercially without written permission.

Governing Law & Jurisdiction

These Terms are governed by the laws of the Kingdom of Thailand. Any disputes will be resolved through the Thai legal system, with a preference for mediation before formal proceedings.

Updates to These Terms

We reserve the right to modify these Terms at any time. The most current version will always be posted on our website. Continued use of our services constitutes acceptance of any revisions.

Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact:


Thai Travel Co.

(Thai Travel Store Company Limited)

190/64 Chalongsuk Village, Pracha Uthit 1 Road, Moo 5, Ratsada, Mueang Phuket, Thailand 83000


📧 hello@thaitravelco.com

🌐 www.thaitravelco.com

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