Effective 26th May 2025

Privacy Policy of Thai Travel Co.

Thai Travel Co. (operated by Thai Travel Store Company Limited) is committed to protecting your privacy and handling your personal data with transparency and care. This policy outlines how we collect, use, disclose, and safeguard your information in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (PDPA) and applicable international standards.

1. Who We Are

Legal Entity: Thai Travel Store Company Limited
Trading Name: Thai Travel Co.
Company Registration: 0835564004372
Registered Address: 190/64 Chalongsuk Village, Pracha Uthit 1 Road, Moo 5, Ratsada, Mueang Phuket, Thailand 83000
Email: hello@thaitravelco.com
Website: www.thaitravelco.com

2. What Personal Data We Collect

We may collect the following categories of personal data:

  • Identification Data:

    Name, nationality, passport number, gender, date of birth

  • Contact Details:

    Email address, phone number, Line ID, WhatsApp contact

  • Travel Preferences:

    Accommodation type, dietary restrictions, allergies, special requests

  • Payment Information:

    Limited payment method details via secure gateways (we do not store full card data)

  • Technical Data:

    IP address, browser type, device information, usage statistics via cookies and analytics

  • Communications:

    Any messages, feedback, or inquiry records shared with us
    We only collect data that is necessary, relevant, and proportionate to our travel services and communications.

3. Purpose of Data Collection

We use the information you provide to process your travel bookings, respond to your inquiries, and improve our services.

We use your personal data for the following purposes:
  • To provide and customize travel services, tours, and itineraries
  • To process bookings and payments
  • To communicate essential trip updates or respond to inquiries
  • To comply with legal obligations (e.g. immigration, insurance, invoicing)
  • To improve our services through analytics and feedback
  • For marketing, only with explicit consent
We will never sell or rent your personal data.

4. Lawful Basis for Processing

Your data is processed under the following lawful grounds:

  • Consent: For marketing or sensitive data (e.g. health-related)
  • Contractual Obligation: To fulfill a travel agreement
  • Legal Obligation: To comply with Thai law
  • Legitimate Interest: To improve guest experience or ensure operational safety

5. Disclosure of Personal Data

We may share your data with:

  • Trusted third-party partners (e.g. hotels, guides, insurers, transfer providers) strictly for the purpose of fulfilling your trip
  • Government authorities, only when legally required
  • Technology providers (e.g. payment gateways, CRM systems) under strict confidentiality terms
All third parties are bound by PDPA-compliant data processing agreements.

6. Cross-Border Data Transfers

If your travel itinerary or data services require international data transfer, we ensure the receiving country has adequate data protection standards or we use contractual safeguards in line with PDPA requirements.

7. Your Rights Under PDPA

You have the right to:

  • Access

    Access your personal data

  • Correction

    You can request correction of inaccurate personal data.

  • Erasure

    Request deletion of your data, where applicable

  • Withdraw

    Withdraw consent at any time

  • Restrict

    Restrict or object to certain data processing

  • Complain

    Lodge a complaint with the Personal Data Protection Committee

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined or as required by Thai tax, accounting, and tourism laws. When data is no longer needed, we securely delete or anonymize it.

9. Data Security

We implement physical, technical, and administrative safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your data, including:

  • Encrypted communications
  • Secure payment gateways
  • Access controls and staff training
  • Regular system audits

10. Cookies & Tracking

Our website uses cookies for functionality and analytics. You can manage cookie preferences via your browser. By using our website, you consent to our use of cookies as outlined in our Cookie Policy [link if applicable].

11. Marketing Communications

You will only receive newsletters or promotions if you opt in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, the law, or our services. The latest version will always be available at www.thaitravelco.com/privacy-policy (URL placeholder).

13. Contact Us

For any questions about this policy or your personal data, please contact:

Thai Travel Co.
Thai Travel Store Company Limited
📍 190/64 Chalongsuk Village, Pracha Uthit 1 Road, Moo 5, Ratsada, Phuket 83000
📧 hello@thaitravelco.com
Policy updates
We may update our Privacy Policy from time to time. When we make changes, we will revise the 'last updated' date at the top of the policy. Significant changes will be communicated to users via email or a prominent notice on our website.
Get in touch
For any questions, concerns, or requests related to our privacy policy, please contact us using the information below:
Email: privacy@thaitravelco.com
Phone: +66 2 123 4567
Postal Address: [Insert Full Postal Address Here]
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